Satya Irawan

I'm

About

Specialization:

Data Governance Implementation
Data Quality and Masterdata Management
Metadata Management
Data Visualization/BI
Data Migration and Standardization
Project and Account Management
IT Implementation

Manager Service Management and Customer Resistance

Specialized in supporting and implementing enterprise-level communication and data systems. Experienced in Avaya Unified Communication, NICE Recording, and CTI Integration, with additional focus on Data Governance, Business Intelligence (BI), and Metadata Management.

Top Skills: Business Intelligence (BI), Data Governance, Data Quality, Masterdata Management, Project Management

Birthday: April 20, 1978
Phone: +62 813-5400-0313
City: Surabaya, Indonesia

Age: 47
Email: satyairawan@gmail.com
Job: Manager Service Management and Customer Resistance

With over a decade of hands-on experience, I have led multiple successful telecommunication system installations for major corporations in Indonesia. My professional background combines strong technical execution with strategic data management, making me adaptable across IT, telecom, and business intelligence domains.

Happy Clients Enterprise & Corporate Level

Projects Handled Voice, PABX & Call Center Systems

Years Experience in Telecom & IT Engineering

Capability

I offers a full spectrum of capabilities in telecommunication systems, IT engineering, software integration, and project leadership, built over 15+ years of enterprise-level experience across Indonesia.

Telephony System Integration

Expert in deploying and configuring Avaya TDM & IP PABX systems such as S8300, G430, G450, G650, and IPOffice across multiple industries.

Call Center & CTI Integration

Integrating and supporting call center solutions using Avaya platforms, including CTI and unified communication features.

Voice Recording Solutions

Deployment and support for NICE Perform, Engage, NPX, NIM, Logger, and Logger Air recording systems in contact center environments.

Software & Web Development

Proficient in PHP and Delphi programming to build internal tools, web-based applications, and customer data management systems.

Server & OS Administration

Experienced in managing Linux, UNIX, and Windows Server environments for communication and enterprise systems infrastructure.

Project Engineering & Leadership

Led nationwide installation and relocation projects of voice and recording systems, coordinating with clients, vendors, and technical teams.

System Maintenance & Support

Providing long-term support and troubleshooting services for corporate communication systems, ensuring system uptime and client satisfaction.

GIS Mapping & Planning

Utilized GIS applications for mapping electricity distribution plans during involvement with PLN projects in East Java.

EHS Compliance & ISO 14001

Certified in Environmental Health & Safety (NOSA 5-star) and ISO 14001 with safety supervision experience at PT Freeport and United Tractors.

Skills

Comprehensive technical expertise in telecommunications, recording systems, programming, server infrastructure, and project execution.

Avaya TDM & IP PABX 100%

Avaya Unified Communication 95%

Call Center Systems & CTI Integration 95%

Nice Recording (Perform, Engage, NIM, NPX, Logger) 90%

Call Management & Billing Systems 85%

PHP Programming 85%

Delphi Programming 80%

Windows Server, Linux, UNIX 80%

GIS Application & Mapping 75%

Project Management & On-site Engineering 90%

Resume

Experienced telecommunications and IT engineer with extensive expertise in installing, configuring, and maintaining enterprise-level voice communication systems, call centers, and recording solutions across major corporate clients in Indonesia.

Summary

Satya Irawan

Telecommunication & IT Engineer with 15+ years of experience in Avaya Unified Communication, PABX, Call Center Solutions, and NICE Recording Systems. Proven leadership in system integration, implementation, and on-site support for various national-scale enterprise clients.

Aspol Ketintang Baru II, Blok G No. 5, Surabaya 60231
+62 813-5400-0313
satyairawan@gmail.com

Training & Certifications

Database & Animation with Delphi v.5

2002

UGM, Jogjakarta

TOEFL English Training

2002

Jogjakarta

ISO 14001 Environmental Management System Auditor Course

2004

NOVO – Rubycon, Batam

IT Support & EHS Training

2005

United Tractors Training Center, Jakarta

EHS Standard NOSA 5-Star

2005

PT Freeport Indonesia, Timika, Papua

GIS (Geographic Information System)

2006

PLN Distribusi Jawa Timur, Surabaya

PHP Programming for Web Application

2006

PT SEI, Surabaya

Microsoft Certified Program

2010

Surabaya

Avaya Unified & Enterprise Communication

2011

Jakarta

Nice NIM & NPX Recording

2013

Jakarta

Nice Engage Recording

2015

Jakarta

Avaya Aura Conference & Polycom

2016

Jakarta

Professional Experience

Customer Support Engineer

2010 - Present

PT. H. Selindo Alpha

Implemented Avaya TDM and IP PABX, NICE Recording, and CTI Integration systems for both office and contact center environments.
Maintained and troubleshooted unified communication platforms and voice recording solutions across enterprise clients.
Handled technical support, project supervision, and system upgrades based on business needs.

IT Engineer

2009 - 2010

PT. Mitra Integrasi Informatika

Provided IT helpdesk support for Telkomsel East Java operations.
Handled Prologic-type PABX system support in enterprise environments.

IT Engineer

2007 - 2009

PT. Sarana Electric Indonesia

Developed PHP-based web applications to support project monitoring for PLN electric distribution in Balikpapan.
Utilized GIS applications to design electricity distribution mapping for East Java region.

IT Engineer

2006 - 2007

PT. Reksaparamitra

Modified and implemented ALS2 application to manage PLN customer database in East Java area.

Safety Officer & IT Support

2005 - 2006

PT. United Tractors Site, Timika – Papua

Maintained and monitored safety and health standards in the workshop for all stakeholders.
Conducted EHS training and presentations for employees.
Provided IT helpdesk support for Freeport’s Tembagapura and Kuala Kencana sites.

Production Planner & Inventory Control

2003 - 2005

PT. Rubycon, Batam

Managed production planning and inventory control for electrolytic capacitor manufacturing.
Operated ASA400 system daily for production monitoring and reporting.

Project Experience

Telkomsel Manokwari – Implementation of S8300/G430 IP Telephony system
Telkomsel Cilacap – Implementation of S8300/G430 IP Telephony system
Telkomsel Kudus – Implementation of S8300/G430 IP Telephony system
Telkomsel Surabaya & Padang Sidempuan – Implementation of S8300/G430 IP Telephony system
Telkomsel Telecommunication Center Surabaya – S8300/G430 system deployment
Allianz Semarang – Implementation of S8300/G450 IP Telephony system (LSP)
Allianz Surabaya – Implementation of S8300/G650 IP Telephony system (LSP)
AXA Mandiri – Installation of Media Gateway G650
Asuransi Astra Buana – Relocation of IP PBX system
PT Indolakto Pasuruan – Installation of PABX Avaya CM6.1 S8300D/G450
PT Indofood Sukses Makmur Pasuruan – Installation of IPOffice Telephone System
Indofood – VOIP Gateway integration with Avaya S8700 PABX system
PT Eka Kerta Karawang – Reinstall CM 2.1.5 PABX Server S8500 G650
PT Pertamina Surabaya – Installation of Unified Communication SM, SMGR S8300D/G450 DVD Flare
PT Pertamina Papua MOR 8 – Installation of Unified Communication SM, SMGR S8300D/G450 DVD Flare
Telkomsel Regional Jatim – Reconfiguration of Prologic PABX system
AIA Surabaya – Relocation of Prologic PABX system
Bank Permata Bintaro – Relocation of NICE Recording Server
PT Bank BRI Surabaya – Implementation of NICE Express System with IP Phone
PT Infomedia Surabaya – Relocation of NICE Perform Recording System
Lion Air – Installation of Avaya Enterprise Call Center System
Infomedia (Jakarta, Medan, Surabaya) – Call Center System Maintenance
Telkomsel Call Center – Long-term maintenance and support

Portofolio

This portfolio section highlights various training certificates and professional qualifications acquired over the course of my career. These certifications reflect continuous learning and technical competence in telecommunication systems, IT engineering, software development, and EHS compliance.